Telehealth calls are coming in. Take each one, hear the doctor's call, and keep your members out of the ER. Every save is money your health plan never spends.
Take the call. One patient at a time. The rest wait on hold, where a real person keeps them on the line, for a while.
Make the call. Many visits resolve right over the phone. Others need the van (it holds 3 stops). The doctor tells you which.
Know the red flags. True emergencies go straight to the ER. Lose three patients to the waiting game and the shift is over.
Scoring uses EZaccessMD's average avoided-cost figures: $4,066 per ER visit, $158 per urgent care visit. Fictional patients, real math.