Frequently asked questions

All of EZaccessMD's services are covered in your monthly subscription. No copays or deductibles. Dependents are included as well.

Search the zip code of your current residence to identify your service and pricing. After that, click “Sign up” to register on APDT's Member Portal. Find care in your area →

Your membership gives you 24/7/365 access to board-certified physicians, and includes free in-home urgent care diagnostics in select areas. Never receive any additional bills or fees.

Yes. Your spouse, legal partner, and dependents age 2 to 26 are all included in your monthly subscription fee.

No, EZaccessMD works outside of insurance.

EZaccessMD complements your health insurance by offering a convenient and cost-effective way to access care. With 85% of urgent care services brought directly to your home, it saves you time, copays, deductible payments, and avoids unnecessary insurance claims. However, EZaccessMD does not handle emergency services, making health insurance necessary for ER visits or primary care needs.

Prescriptions are not covered by this plan, however we do provide a prescription discount card that may reduce the cost of your prescriptions.

EZaccessMD is offered exclusively to APDT members or through participating employers.

Yes, EZaccessMD can be extended to your employees. Talk to your APDT representative to learn how to register them.

We are available 24 hours a day, 7 days a week, 365 days a year.

You can speak to a doctor via phone at 855-687-3963.

We are dedicated to responding to all phone calls within 15-30 minutes of a patient's initial request.

Yes. If we determine that a prescription is medically appropriate we can send it directly to your pharmacy.

If we determine that you need a specialist, we will refer you to one. We may also consult with a specialist regarding your question or condition in order to serve you better.

Yes. You can call us with any medical question or concern and we will use our expertise and available resources to provide you with the best advice possible (for free).

Please visit our conditions page to see how we can help you. Conditions we address →

Yes, all services are covered by your monthly subscription fee.

No, the in-home team can only do testing, imaging, and basic measurements like taking your vitals. In certain cases, they will use a stethoscope to listen to your heart and lung sounds. Our doctors can order prescriptions as needed.

Yes, usually within the same day. They will call ahead to give you a more specific time frame.

EZaccessMD's telemedicine service is available in all 50 states. Our in-home urgent care diagnostics are available in select markets. Check availability in your market →

Yes. If you have a medical emergency you should call 911. If you are unsure of the severity of your medical condition, call EZaccessMD first (for free). For minor conditions, our doctors generally address them within a few hours. If they find something serious, they will refer you to a higher level of care, whether it's your primary care doctor, urgent care, a specialist, or the ER. See conditions we address →

No. We do not exclude anyone for pre-existing medical conditions. However, some conditions make patients higher risk for having serious medical complications and should therefore be treated by a primary care doctor or specialist.

Disclaimers:

• We (EZaccessMD) do not replace your primary care doctor, insurance provider, or pharmacy.
• We reserve the right to deny care at any time at the discretion of management for potential misuse of services.
• EZaccessMD does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse.
• EZaccessMD does not guarantee that a prescription will be written.

You can always contact us at info@ezaccessmd.com. In New York, you can also verify a provider or raise a concern with the State Department of Health. health.ny.gov/professionals/doctors/conduct →