Can Amwell run a lab test or take an X-ray at home?

No. Like most virtual-care platforms, Amwell is telehealth-only — consultations happen by phone or video. EZaccessMD adds in-home diagnostics: a medical technician can run rapid tests, draw labs, and capture X-ray or EKG at the member's location.

How is EZaccessMD different from Amwell?

Both offer 24/7 telehealth. The difference is what happens when a diagnosis needs more than a conversation. EZaccessMD extends the visit with in-home diagnostics, which is where avoidable urgent-care and ER costs are actually prevented — and a big reason member utilization reaches ~75%.

Does EZaccessMD replace Amwell?

For acute and urgent care, EZaccessMD covers the telehealth visit and the diagnostics behind it. Amwell's strength is behavioral health, which EZaccessMD doesn't offer — so some employers pair the two.

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EZaccessMD vs. Amwell

Amwell is one of the largest telehealth platforms, with real strength in virtual urgent care and behavioral health. But a video visit can't run a strep test or take an X-ray. Here's how EZaccessMD's telehealth + in-home diagnostics model compares.

Feature	EZaccessMD	Amwell
24/7 telehealth consultations	Yes, 24/7/365	Yes
In-home diagnostics (labs, imaging)	Yes — a medical technician comes to the home or workplace	No — virtual only
Rapid strep / flu / UTI testing	Yes, at the patient's location	No
Portable X-ray & EKG at home	Yes (portable X-ray & EKG)	No
E-prescriptions	Yes	Yes
Member copay	$0, including in-home visits	Varies by plan
Typical utilization	~75%	~10–15% (telehealth industry avg)
Mental / behavioral health	Not offered	Yes (therapy & psychiatry)

The bottom line

Amwell is a capable virtual-care platform, and its behavioral health offering is a genuine strength. Where it stops is the physical exam: a video visit can't swab for strep, collect a urine sample, take an X-ray, or read an EKG. Members whose symptoms need a diagnostic still end up at urgent care (~$158) or the ER (~$4,066).

EZaccessMD starts with the same 24/7 telehealth consultation — and when the physician needs labs or imaging, a medical technician brings them to the member's home or workplace. That's why our utilization runs around 75% versus the 10–15% typical of telehealth: the benefit gets used because it actually resolves the visit. Many employers run EZaccessMD alongside a mental-health point solution for exactly this reason.

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Frequently asked questions

Can Amwell run a lab test or take an X-ray at home?: No. Like most virtual-care platforms, Amwell is telehealth-only — consultations happen by phone or video. EZaccessMD adds in-home diagnostics: a medical technician can run rapid tests, draw labs, and capture X-ray or EKG at the member's location.
How is EZaccessMD different from Amwell?: Both offer 24/7 telehealth. The difference is what happens when a diagnosis needs more than a conversation. EZaccessMD extends the visit with in-home diagnostics, which is where avoidable urgent-care and ER costs are actually prevented — and a big reason member utilization reaches ~75%.
Does EZaccessMD replace Amwell?: For acute and urgent care, EZaccessMD covers the telehealth visit and the diagnostics behind it. Amwell's strength is behavioral health, which EZaccessMD doesn't offer — so some employers pair the two.