What's the main difference between EZaccessMD and First Stop Health?

Both are employer-first, $0-to-the-member virtual care benefits. EZaccessMD adds in-home diagnostics: a technician runs labs, rapid tests, and imaging at the member's home or workplace, so visits that need a physical test get resolved without an urgent care or ER trip. First Stop Health's care is delivered virtually by app, website, or phone.

Can First Stop Health do an X-ray or lab test?

Per their website and materials, First Stop Health visits happen by app, website, or phone, and they do not describe any in-person or in-home diagnostic service. EZaccessMD pairs the telehealth visit with in-home labs and imaging in 22 states.

Doesn't First Stop Health have higher utilization than most telehealth?

Yes, and credit where due: their materials cite 45% average utilization for virtual urgent care, well above the 2-20% they cite as industry norms. EZaccessMD's book runs near 75%, which we attribute to the same engagement fundamentals plus the in-home visit that resolves cases a phone call can't.

Does EZaccessMD stand behind its pricing?

Yes, structurally. Pricing is utilization-based, so an employer only pays for what members actually use, and on annual plans, usage that runs below what was paid generates a credit toward the renewal year. The guarantee is built into the model, not settled after the fact.

Can an employer offer both?

Yes. They overlap on virtual visits and mental health; the in-home diagnostic layer is unique to EZaccessMD, so some employers still run the two together.

Compare

EZaccessMD vs. First Stop Health

First Stop Health offers $0 virtual urgent care, virtual primary care, and mental health care built specifically for employers. EZaccessMD shares that employer-first, low-friction philosophy and adds something virtual-only care can't: real diagnostics delivered to the member's door. Here's an honest look at both.

Feature	EZaccessMD	First Stop Health
24/7 telehealth consultations	Yes, 24/7/365	Yes, by app, website, or phone
In-home diagnostics (labs, imaging)	Yes: a medical technician comes to the home or workplace	Not offered; care is virtual
Rapid strep / flu / UTI testing	Yes, at the patient's location	No, consultations are phone or video
X-ray, ultrasound & EKG at home	Yes (X-ray, ultrasound & EKG)	No
E-prescriptions	Yes	Yes
Member cost per visit	$0, including in-home visits	$0 for visits
Pay only for what you use	Yes: utilization-based pricing, with a renewal credit if usage runs below plan	Not published
Typical utilization	~75%	45% average, per their materials
Speed to a doctor	Physician callback within the hour	Under 6 minutes average wait, per their materials
Expected return on investment	72% projected net ROI under our savings model, at every utilization tier	25%, per their published materials
Employee engagement campaigns	Launch kit plus HR Center adoption assets	Organized, implemented, and funded by First Stop Health
Primary care	Sick visits, labs, and prescriptions handled at home, working alongside the member's own doctor	Virtual primary care program
Member Net Promoter Score	+85	+84 for urgent care, per their site
Family coverage	The whole family included, no limit on dependents	Up to 7 household members
Mental / behavioral health	Yes, virtual, included at no additional cost	Yes, virtual therapy and mental health care

The bottom line

First Stop Health and EZaccessMD agree on the fundamentals: care should be easy to reach, $0 at the point of use, and built around employer ROI. First Stop Health delivers that for virtual visits, adds mental health care, and publishes engagement numbers well above virtual-only norms. Those are real strengths, and we say so.

The difference is what happens when a symptom needs more than a conversation. A virtual visit can advise on strep, a UTI, or a possible fracture, but it can't run the test. EZaccessMD sends a medical technician to the member's home or workplace with rapid tests, labs, X-ray, ultrasound, and EKG, so the visit gets resolved instead of referred out. That in-home step is why our utilization runs near 75%, and it's the step that prevents the urgent care and ER claims that drive plan cost. And the pricing carries its own guarantee: it's utilization-based, so an employer pays only for the care members actually use, and on annual plans, usage below what was paid comes back as a credit toward the renewal year.

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Frequently asked questions

What's the main difference between EZaccessMD and First Stop Health?: Both are employer-first, $0-to-the-member virtual care benefits. EZaccessMD adds in-home diagnostics: a technician runs labs, rapid tests, and imaging at the member's home or workplace, so visits that need a physical test get resolved without an urgent care or ER trip. First Stop Health's care is delivered virtually by app, website, or phone.
Can First Stop Health do an X-ray or lab test?: Per their website and materials, First Stop Health visits happen by app, website, or phone, and they do not describe any in-person or in-home diagnostic service. EZaccessMD pairs the telehealth visit with in-home labs and imaging in 22 states.
Doesn't First Stop Health have higher utilization than most telehealth?: Yes, and credit where due: their materials cite 45% average utilization for virtual urgent care, well above the 2-20% they cite as industry norms. EZaccessMD's book runs near 75%, which we attribute to the same engagement fundamentals plus the in-home visit that resolves cases a phone call can't.
Does EZaccessMD stand behind its pricing?: Yes, structurally. Pricing is utilization-based, so an employer only pays for what members actually use, and on annual plans, usage that runs below what was paid generates a credit toward the renewal year. The guarantee is built into the model, not settled after the fact.
Can an employer offer both?: Yes. They overlap on virtual visits and mental health; the in-home diagnostic layer is unique to EZaccessMD, so some employers still run the two together.