EZaccessMD vs. Included Health
Included Health pairs virtual care with care navigation and advocacy — helping members find the right care. EZaccessMD takes a different path to the same goal of keeping members out of the ER: bringing labs and imaging into the home when a video visit isn't enough.
| Feature | EZaccessMD | Included Health |
|---|---|---|
| 24/7 telehealth consultations | Yes, 24/7/365 | Yes |
| In-home diagnostics (labs, imaging) | Yes — a medical technician comes to the home or workplace | No — virtual only |
| Rapid strep / flu / UTI testing | Yes, at the patient's location | No |
| Portable X-ray & EKG at home | Yes (portable X-ray & EKG) | No |
| E-prescriptions | Yes | Yes |
| Member copay | $0, including in-home visits | Varies by plan |
| Typical utilization | ~75% | ~10–15% (telehealth industry avg) |
| Mental / behavioral health | Not offered | Yes (virtual) |
The bottom line
Included Health's strength is navigation — guiding members to the right provider and coordinating care, plus virtual primary, urgent, and behavioral care. It's a broad, advocacy-led model.
EZaccessMD is narrower and deeper on acute access: 24/7 telehealth plus a technician who brings the diagnostics to the member when a symptom needs testing. Navigation points members toward care; EZaccessMD delivers the diagnostic step itself, at home, which is what prevents the avoidable urgent-care (~$158) and ER (~$4,066) visits. That directness is why utilization runs near 75% versus the 10–15% typical of virtual care.
Frequently asked questions
- Does Included Health provide in-home diagnostics?
- Included Health focuses on virtual care and care navigation; it doesn't send a technician to run labs or imaging at the member's location. EZaccessMD's model is built around exactly that in-home diagnostic step.
- How does EZaccessMD compare to Included Health on cost avoidance?
- Both aim to reduce unnecessary spend. Navigation reduces it by steering members to appropriate care; EZaccessMD reduces it by resolving the visit at home — running the test and treating — so the urgent-care or ER trip never happens.
- Can they work together?
- Yes. Navigation and in-home diagnostics aren't mutually exclusive — an employer can route members through navigation while EZaccessMD handles the 24/7 telehealth-plus-diagnostics layer.