EZaccessMD vs. Included Health
Included Health pairs care navigation and advocacy with virtual-first care: their site cites 300+ employers, health plans, and public sector clients, roughly 80% annual household engagement, and on-demand care in under 10 minutes. EZaccessMD takes a different path to the same goal of fewer facility visits: when a symptom needs a test, we deliver the diagnostics to the member's door instead of referring out. Here's the honest side-by-side.
| Feature | EZaccessMD | Included Health |
|---|---|---|
| 24/7 telehealth consultations | Yes, 24/7/365 | Yes, on-demand care 24/7 with under-10-minute waits, per their site |
| In-home diagnostics (labs, imaging) | Yes: a medical technician comes to the home or workplace | Not offered; in-person needs are referred to local in-network providers |
| Lab work | Drawn at the member's home by a medical technician | Ordered out, with coordination to external labs |
| Rapid strep / flu / UTI testing at the visit | Yes, at the patient's location | No, care is virtual-first |
| E-prescriptions | Yes | Yes, prescriptions and refills through their clinicians |
| Member cost per visit | $0, including in-home visits | Not published; set by the employer's plan design |
| Pay only for what you use | Yes: utilization-based pricing, with a renewal credit if usage runs below plan | Not published |
| Care navigation and claims advocacy | Not offered; we resolve the acute visit itself | Yes, their core strength: billing, benefits, and complex care support |
| Household engagement | ~75% utilization across our book | ~80% annual household engagement, per their published results |
| Member Net Promoter Score | +85 | 70, per their published results |
| Family coverage | The whole family included, no limit on dependents | Not reported |
| Mental / behavioral health | Yes, virtual, included at no additional cost | Yes: therapy and psychiatry in all 50 states, first appointments in days |
The bottom line
Included Health's model is broad and advocacy-led: navigation, claims support, virtual primary care, behavioral health, and expert medical opinions on one platform, with published results including a greater than 2-to-1 first-year navigation ROI and roughly 80% household engagement. For steering the scheduled, shoppable, and complex care episodes, it's a serious offering.
The unscheduled episode is where the models diverge. Navigation depends on the member calling first with time to spare; the 9 pm fever and the possible fracture don't offer that window, and Included Health's virtual visits handle them by referring tests out to external labs and local providers. EZaccessMD resolves that same episode directly: a physician on the phone within the hour and a technician at the door with rapid tests, labs, X-ray, ultrasound, and EKG, for a $0 copay. One model guides members through the system; the other keeps the visit from entering the system at all.
Frequently asked questions
- Does Included Health provide in-home diagnostics?
- No. Their site describes virtual-first care with lab orders coordinated to external labs and in-person needs referred to local in-network providers. EZaccessMD sends a medical technician to the member's home or workplace to perform the diagnostics.
- How does EZaccessMD compare to Included Health on cost avoidance?
- Both publish real results, from different mechanisms. Included Health's savings come from steering: high-quality referrals, expert opinions that change treatment, and claims advocacy. EZaccessMD's come from resolution: the test and treatment happen at home, so the urgent care or ER claim never occurs.
- Can they work together?
- Yes. Navigation covers the scheduled and complex; EZaccessMD covers the unscheduled and acute. An employer can route members through navigation while EZaccessMD handles the 24/7 telehealth-plus-diagnostics layer.