EZaccessMD vs. MDLive
MDLIVE, an Evernorth company, is one of the largest telehealth platforms: their site cites more than 50 million people with MDLIVE in their benefits, four service lines, and board-certified doctors on call 24/7. EZaccessMD is narrower and goes deeper on the step MDLIVE's own pages route to a lab building: the diagnostics. Here's the honest side-by-side.
| Feature | EZaccessMD | MDLIVE |
|---|---|---|
| 24/7 telehealth consultations | Yes, 24/7/365 | Yes, 24/7 urgent care by phone or video, US and Puerto Rico |
| In-home diagnostics (labs, imaging) | Yes: a medical technician comes to the home or workplace | Not offered; care is telehealth only |
| Rapid strep / flu / UTI testing at the visit | Yes, at the patient's location | No, visits are phone or video |
| Lab work | Drawn at the member's home by a medical technician | Member schedules and travels to a contracted Quest or LabCorp location |
| E-prescriptions | Yes | Yes when warranted; no controlled substances, and not guaranteed |
| Member cost per visit | $0, including in-home visits | As low as $0 with participating plans; $0-89 urgent care without insurance |
| Pay only for what you use | Yes: utilization-based pricing, with a renewal credit if usage runs below plan | Not published |
| Speed to a doctor | Physician callback within the hour | Urgent care in 15 minutes or less, per their site; primary care and therapy book out days |
| Typical utilization | ~75% | Not published |
| Member Net Promoter Score | +85 | 74, per their site |
| Family coverage | The whole family included, no limit on dependents | Not reported |
| Mental / behavioral health | Yes, virtual, included at no additional cost | Yes: therapy and psychiatry |
| Dermatology | Rash and skin concerns handled within urgent care visits | Yes, dedicated photo-based dermatology |
The bottom line
MDLIVE brings real scale: more than 50 million covered members, four service lines including therapy and psychiatry, satisfaction numbers they publish proudly, and Evernorth behind it. As phone-and-video care goes, it's a strong platform.
But their own pages draw the boundary clearly: an in-office appointment is outside MDLIVE's services, lab work means the member travels to a contracted Quest or LabCorp location, controlled substances are never prescribed, and a prescription isn't guaranteed. When the visit needs a strep swab, an X-ray, or an EKG, the member is back on the road. EZaccessMD closes that same episode at the member's door: a technician arrives with the diagnostics, the physician calls with results and a plan, and the urgent care or ER claim never happens. Always a $0 copay.
Frequently asked questions
- Can MDLive do a lab test or X-ray at home?
- No. Their site describes lab work for virtual primary care as an appointment the member schedules at a Quest or LabCorp location contracted with MDLIVE, and no imaging service is described. EZaccessMD sends a medical technician to the member's home or workplace for lab draws, rapid tests, X-ray, ultrasound, and EKG.
- Is MDLive part of Cigna?
- MDLIVE identifies itself as an Evernorth company on its website. Evernorth is the health services business associated with The Cigna Group, which is why many Cigna plans include MDLIVE.
- How is EZaccessMD different from MDLive?
- Both offer 24/7 physician telehealth. MDLIVE spans four virtual service lines at national scale; EZaccessMD focuses on acute care and adds the in-home diagnostic layer in 22 states, so episodes that need a physical test resolve at home instead of becoming a facility trip.
- Can an employer offer both?
- Yes. MDLIVE brings four virtual service lines at carrier scale, while EZaccessMD adds the in-home diagnostic layer that resolves the acute episodes phone-and-video care refers out.